Refund policy
At Shopglobalco, we want you to shop with complete confidence. Customer satisfaction is one of our highest priorities, and we are committed to making the return process as simple and hassle-free as possible. If you are not completely satisfied with your purchase, we are happy to assist you.
30-Day Free Returns
We proudly offer free returns and refunds within 30 days from the date your order is delivered. To qualify for a return, the item should be unused, in its original condition, and returned with all original packaging, tags, and accessories whenever possible.
Refund Process
Once your returned package is received and inspected, we will notify you by email regarding the status of your refund. If approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds generally appear within 5–10 business days.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the product and packaging so our support team can resolve the issue as quickly as possible. In these situations, we will gladly provide a replacement or full refund at no additional cost.
Non-Returnable Items
Certain products may not be eligible for return, including personalized or customized items, gift cards, clearance products marked as final sale, or items that have been used, washed, or damaged after delivery.
Return Shipping
Eligible returns are completely free of charge. Our customer service team will provide detailed return instructions once your request has been approved.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team.
Shopglobalco
Email: support@Shopglobalco.store
Phone: (613) 867-8776
Address: 8515 Rue Duceppe, Laval, QC H7A 1P7, Canada
We appreciate your trust in Shopglobalco and will always do our best to ensure every shopping experience is enjoyable, reliable, and worry-free.